Shipping Information

• Roffatide ships most countries in the world.  

• Standard and express delivery services are available to most countries. You will see which delivery service is available to your area once your shipping address is entered. 

• For standard and express delivery, the rate will vary depending on the destination and package weight. The shipping cost are calculated automatically on the checkout page.
• We also provide express shipping, which takes 7-15 business days, you will see if we support your countries when you goes to check out.
• Please note, however, the shipping may take 20-30 business days when shipping to South America and the Russian Federation due to transport and customs issues.

• Orders are processed and shipped within 1-2 days of placement unless otherwise stated.

• Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can follow your parcel's journey.

• Some countries charge import taxes and duties upon reaching customs. We will send your items in one package and declare reasonable low value in order to get through the custom. Generally, it works well for our items. However, if you do get taxed in unpredictable situation, we are unable to pay for the tax.  These charges are the responsibility of the buyer. Roffatide is not liable to these additional charges once the package is shipped to you.

• To avoid being charged unexpectedly, we highly recommend contacting your local customs office for the current duty rates and taxes before placing an order.

 

SHIPPING

OTHER COUNTRIES

• You can choose your preferred shipping method on the Order Information page during the checkout process.
• Shipping time will be affected by longer customs clearance times or public holidays. If you haven’t received your package based on the above estimates, Please kindly submit a ticket in your account for help.